Admin notification…not working Status: Home › Forums › Booking System PRO (WordPress Plugin) › Admin notification…not working This topic is: resolved This topic contains 18 replies, has 2 voices, and was last updated by Sabina 1 year, 3 months ago. Viewing 19 posts - 1 through 19 (of 19 total) 1 year, 4 months ago vitamin #63208 Hello, new to Pinpoint Booking System. I am not receiving ADMIN notifications of bookings. Please advise. Sabina, I see you are requesting a PM with login creds from people having the same problem. I don’t see how to send a PM ??? 1 year, 4 months ago vitamin #63212 P.S. I now see how to send a PM 1 year, 4 months ago Sabina Support Team #63260 Hello, Send the WP login information here, in a private reply. Find the option “Set as private reply” bellow the message box. Best Regards, Support Team 1 year, 4 months ago vitamin #63303 This reply content has been deleted. This is an automatic action, which occurs after a week, if the user provided sensitive information in a private reply. 1 year, 4 months ago vitamin #63338 Any progress on this? Haven’t heard anything since I provided the info you requested Sabina….which was a few days ago. Thanks. 1 year, 4 months ago Sabina Support Team #63464 I am sorry for the late answer. Did you try to use the SMTP option to send email notifications ? I will get back to you about the email function. Best Regards, Support Team 1 year, 4 months ago vitamin #63496 No worries.. thanks for reply. Any good documentation on setting that up? I don’t see any real detail on the support page 1 year, 4 months ago vitamin #63504 Specifically the following support page…it doesn’t get into any specifics on the email notification sweetings. http://envato-help.dotonpaper.net/booking-system-wordpress-plugin/back-end-calendars Is there another source? 1 year, 4 months ago Sabina Support Team #63539 There isn’t any documentation about this. You have these fields to select the function to sent notifications: Admin notifications method and User notifications method – Select the SMTP one. In the SMTP settings fields, set the information for it. You have to use a different admin email address than the one from the SMTP settings, but from the same domain. You can contact your host, or search for the SMTP information depending on the email address. You can use one SMTP method for admin notifications, and the other for users notifications. Best Regards, Support Team 1 year, 4 months ago vitamin #63695 Thanks. Is the WordPress wp_mail() broken within the Pinpoint Booking plugin? I was under the impression that the admin of the website, when using WordPress wp_mail() , would be notified without setting up SMTP. 1 year, 4 months ago Sabina Support Team #63827 I am looking into the email methods. The admin receives email notifications via the select method. If the selected method does not work, it will send with the next available function. Best Regards, Support Team 1 year, 4 months ago vitamin #63840 Ok… The plugin is great but this does seem to be a weak point as can be seen by all the problems with notification. This is critical. A comprehensive demo…either by video or write up would be great. Thanks Sabina… 1 year, 4 months ago Sabina Support Team #63949 I noted your request. We are doing our best to improve the email function. Does the email server from your host have any limitations, blocking header etc ? Best Regards, Support Team 1 year, 4 months ago vitamin #64100 Does the email server from your host have any limitations, blocking header etc ? I have no idea. All i’m trying to do is be assured I get notice of a reservation while the Renter gets a customized reply (including images) once he/she books. A detailed write up on emails and the customization of…is super important. Thanks for your time. 1 year, 4 months ago Sabina Support Team #64203 You can contact the host about any trouble with the email server. You can add html code in the Email templates to customize them. It is a general customization. If you have to customize the emails for each booking, it’s not possible via Pinpoint. Best Regards, Support Team 1 year, 4 months ago vitamin #64241 Understood. Is there a place to go and view when new help videos / documentation are published? Happy Holidays. 1 year, 4 months ago Sabina Support Team #64273 Videos will be posted on Vimeo, and other information will be posted via Twitter, Facebook too. We will announce if new resources are available. During the winter holidays, 21 December 2015 – 4 January 2016, answers will be delayed. Best Regards, Support Team 1 year, 4 months ago vitamin #64276 “if” .. eek! ) 1 year, 3 months ago Sabina Support Team #64522 When resources will be available, we will announce it. Best Regards, Support Team Viewing 19 posts - 1 through 19 (of 19 total) The topic Admin notification…not working is closed to new replies.