Cannot download – Error #2038 Status:

Home Forums Thumbnail Gallery (WordPress Plugin) Cannot download – Error #2038

This topic is: not a support question

This topic contains 11 replies, has 2 voices, and was last updated by  Marian 1 year, 11 months ago.

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  • Hello,
    I am contacting you, because for the last 10 days we are unable to download pictures in Thumbnail Gallery on our WordPress websites. It has been fine since we started a year ago, but now we get an error message IO error: Error #2038 every time we try to download a picture. We get that message on all our computers.
    However, our developper seems to have no problems to download pictures.
    We updated Chrome, Flash Player, cleared the cache, phoned BT to improve speed connection and still the same problem. None of us, 5 computers, cannot load any pictures!
    Could you please help us to resolve that problem as we have to move forward as quick as possible for our websites?
    Thank you for you help.
    Regards,
    Raphael



    Marian Support Team #50786

    Hello

    Please send us your wp-admin & ftp info ( as private reply ) to see and fix your problem.

    Best Regards,
    Support Team



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    Marian Support Team #50800

    Hello

    Please send us also your gallery link.

    Best Regards,
    Support Team



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    Marian Support Team #50813

    Hello

    You are unable to download pictures ? or to upload ?

    Best Regards,
    Support Team



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    Marian Support Team #50879

    Hello

    I’ve uploaded 3 images via Default WordPress and Simple AJAX file upload method and everything is working. ( in ID: 92 Test gallery ).
    Please check again now.

    Best Regards,
    Support Team



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    Marian Support Team #50886

    Hello

    Probably your ip is on blacklist.
    Please contact your hosting company and tell about this problem.
    They must fix it very fast.
    ( is a server limitation )

    Best Regards,
    Support Team



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    Marian Support Team #50898

    Hello

    Ok.
    If you have any problem please contact us again.
    If you like our plugin and support please don’t forget to give us 5 stars on Codecanyon ( http://codecanyon.net/downloads ).

    Best Regards,
    Support Team


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