Failed Installation Status:

Home Forums Thumbnail Gallery (WordPress Plugin) Failed Installation

This topic is: resolved

This topic contains 7 replies, has 2 voices, and was last updated by  Marian 2 years, 1 month ago.

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  • Hi

    I tried to install the plug in on another site, but I am getting installation failed message. Can you advise? It worked on the last site i used it on.

    regards David



    Actually, I see that the installation failed the first time I tried to install it and you had to go into the site to fix it. Can you help sort this and let me know how I might be able to fix it myself in the future to save bothering support.



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    Marian Support Team #42455

    Hello

    Please send us your ftp info ( as private reply ) to fix your problem.

    Best Regards,
    Support Team



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    Marian Support Team #42515

    Hello

    Done.I’ve installed Thumbnail Gallery. You can use it.

    Best Regards,
    Support Team



    Thankyou. Can I ask what you needed to do? Looks like I might need to ask you each time I have to install it, and I would rather not bother you each time. Or is it best done by you?



    Marian Support Team #42533

    Hello

    When you download the Thumbnail Gallery and you want to install it you must unpack the downloaded file and install doptg.zip file. ( Not install the entire downloaded zip file … only the doptg.zip file ).

    If you have any questions please contact us again.

    Glad i could help to you. If you like our item and support please don’t forget to give us 5 stars on Codecanyon ( http://codecanyon.net/downloads )

    Best Regards,
    Support Team


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