Installation Status:

This topic is: not a support question

This topic contains 3 replies, has 2 voices, and was last updated by  Oana 3 years ago.

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  • Hello
    I have tried installing this plugin many ways and it will not work. please help.

    I have unzipped the file I downloaded from code canyon and put the nggallery file into my theme folder. Then Put this code in the page:
    [nggallery id=6 template=dop-thumbnail-gallery]
    Then I would update and reload my website and this is what it says on my website:
    [Not a valid template]

    I am confused on what I am doing wrong. I have NextGen downloaded as I have been using their plugin, scroll gallery for a few months. I even tried deactivating the scroll gallery plugin to see if that would help and there was no difference.

    please help…..
    http://www.andreapezzillo.com
    the portfolio link is where the issue is happening, you should be ale to see it.



    Oana Support Team #18528

    Hello,

    Please send us the WP admin and FTP login info in a private reply.

    Thank you.



    This reply content has been deleted.

    This is an automatic action, which occurs after a week, if the user provided sensitive information in a private reply.



    Oana Support Team #18548

    Hello,

    Please send us the FTP login info.

    Thank you.


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