No images showing, can't delete anything Status:

Home Forums Thumbnail Scroller (WordPress Plugin) No images showing, can't delete anything

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This topic contains 9 replies, has 2 voices, and was last updated by  Sabina 1 year, 9 months ago.

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  • I just purchased this and am very underwhelmed with it. I have been designing websites for a long time, and whenever I have trouble “out of the box” I know I have made a mistake in purchasing.

    Images are uploading and showing “broken”, and I can’t delete anything that was uploaded incorrectly. I have tried creating two different scrollers and they both are useless.

    I have uninstalled the plugin and reinstalled, both via WordPress and FTP.

    What is going on please?

    My wp login is:



    • This reply was modified 1 year, 10 months ago by  lmcmanus13. Reason: added ftp

    Sabina Support Team #61199

    Please check if the server has any limitations.
    I cannot connect to your ftp account.

    Best Regards,
    Support Team

    This reply content has been deleted.

    This is an automatic action, which occurs after a week, if the user provided sensitive information in a private reply.

    And ignore the “http://” in the ftp line, I don’t know why it keeps putting that in there!

    Sabina Support Team #61438

    I can’t connect to your server, is there any limitation ?

    Best Regards,
    Support Team

    No limitations, what is going on? I have checked and connected myself multiple times!!

    This is ridiculous. How do I get a refund?

    SABINA, HOW ARE YOU CONNECTING?? HOW ARE YOU TRYING TO GET IN? This error message gets my ticket off your plate for two more days, but tells me nothing.

    I will wait another two days for your incompetent answer. How in the world are you on tech support??

    Again, I’d like a refund.

    Sabina Support Team #61554

    For a refund, please contact Envato.
    I use Filezilla as a ftp client.

    Best Regards,
    Support Team

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