Not a valid template Status:

This topic is: resolved

This topic contains 13 replies, has 2 voices, and was last updated by  Marian 2 years, 9 months ago.

Viewing 14 posts - 1 through 14 (of 14 total)

  • Hello,

    I have copied the folder according to your instructions but there is still the “Not a valid template” message.

    Then I deactivated the plugins Galleryview and WPtouch as mentioned in other topics, but it didn’t work.
    Other infos:
    – Used theme: GeneratePress
    – I did a change of provider and a domaintransfer a few hours ago

    Many thanks in advance for your help!
    Michael



    Marian Support Team #32519

    Hello

    Please send us your wp-admin & ftp info ( as private reply ) to see and fix your problem.

    Best Regards,
    Support Team



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    This is an automatic action, which occurs after a week, if the user provided sensitive information in a private reply.



    Marian Support Team #32903

    Hello

    I’ve the debug enabled and i see this error :

    Please fix it first and contact us again if your problem still exist.

    Best Regards,
    Support Team



    Hello,

    I’ve deactivated the plugin “Hide Title” and the above mentioned error does not appear anymore.
    But the [Not a valid template] message is still there…

    Best regards,
    Michael



    Marian Support Team #33125

    Hello

    Do you made any changes in our files ?

    Best Regards,
    Support Team

    • This reply was modified 2 years, 9 months ago by  Marian.


    No changes have been made in your files…



    Marian Support Team #33533

    Hello

    Fixed. You can test here: http://www.blasmusik-zillertal.at/dop-test/

    Best Regards,
    Support Team



    Hello

    many many thanks for your help!
    What was the problem?

    Best regards,
    Michael



    Marian Support Team #33598

    Hello

    The problem was from installation.You’ve skipped some steps.
    Glad i could help you. If you like our plugin and support please don’t forget to give us 5 stars on Codecanyon ( http://codecanyon.net/downloads ).

    Best Regards,
    Support Team



    Hello,

    I followed the steps from your file documentation.htlm in the zip-file.

    Make sure you have NextGEN Gallery already installed. Upload the folder nggallery from the zip file to your theme folder /wp-content/themes/[your theme]/. If you already have other templates they will not be overwritten.

    NextGEN was already installed and was working, and the folder “nggallery” from the zip file was uploaded into the correct folder of my active theme.
    So I and maybe other users would like to know what “skipped some steps” does actually mean, because there are actually no other steps in your documentation…

    Many thanks!

    Best regards,
    Michael



    Marian Support Team #33762

    Hello

    You forgotten to create fields: Media, LightboxMedia, Link & LinkTarget.

    Best Regards,
    Support Team



    Thanks for the information, but where is this step to install the NextGEN Custom Fields Plugin and to create these fields in the setup-guide?
    It would be great to add that steps in your documentation so that non-wordpress-professionals as me know how to install your plugin correctly :-)
    Many thanks!

    Best regards,
    Michael



    Marian Support Team #33837

    Hello

    This step exist in Faq – > Question 2. (Yes you have right.must be added in installation section).
    We will add this step also in the installation section for next version.( we are working now at new version ).

    Best Regards,
    Support Team


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