Purchase mistake Status:

This topic is: not a support question

This topic contains 1 reply, has 2 voices, and was last updated by  Ovidiu 3 years, 6 months ago.

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  • Ticket ID #KCZ-192-63460
    Full Name Daris Jasper
    Email artisticjeanius@gmail.com

    Subject: Payment Issue: Mistaken Purchase (other)…
    artisticjeanius
    Thumbnail Gallery (WP NextGEN Gallery Template)

    http://codecanyon.net/item/thumbnail-gallery-wp-nextgen-gallery-template/1716291?sso
    Item ID: 1716291

    Item Purchase Code: fc0ec143-7577-4fab-913b-f18166c26e5d

    Purchase Date: 2013-09-06 19:46:47 UTC

    artistiscjeanius@gmail.com

    I would like to have the plugin instead of the template.
    Please provide access to download the plugin

    Thumbnail Gallery (WordPress Plugin) (http://codecanyon.net/item/thumbnail-gallery-wordpress-plugin/294024 WT.ac=item_more_thumb&WT.seg_1=item_more_thumb&WT.z_author=DOTonPAPER)

    Please provide the following details:

    * Envato Account username
    * The transaction ID for the mistaken purchase (this information can be located on your PayPal or Moneybookers/Skrill account or in the transaction receipt)
    * The email address associated with your purchase
    * The name of the item you purchased by mistake, and the issue or reason for the mistaken purchase.
    * The action you would like us to take.



    Ovidiu Support Team #4642

    Hi,

    You have to contact support.envato.com an wait for them to make the switch. There is nothing we can do to speed up the process.


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