Shortcode genratot broken on my site Status:

Home Forums Thumbnail Scroller (WordPress Plugin) Shortcode genratot broken on my site

This topic is: not a support question

This topic contains 7 replies, has 2 voices, and was last updated by  Oana 3 years, 1 month ago.

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  • i have installed the plugin however the shortcode button is not working. i can see it in the page wisywig but it will not activate when i select it.
    thanks



    Oana Support Team #10189

    Hello,

    Please send us the admin info login to check where is the problem.

    Thank you.



    where do i send the deets to?



    Oana Support Team #10276

    Hello,

    Please send us the info on the forum by marking the “Set as private reply”.

    Thank you



    This reply content has been deleted.

    This is an automatic action, which occurs after a week, if the user provided sensitive information in a private reply.



    Oana Support Team #10354

    Hello,

    Conflict arises between our product and the Ultimate Pro Team, when enabled, Thumbnail Scroller disappears from the back end. We need the FTP information to solve the problem. Here you have the demo page:
    http://www.mixheadz.com/bushrecords/dop-test/

    Thank you.

    • This reply was modified 3 years, 1 month ago by  Oana.


    ah i see. which folders in ftp do you need access to? just plugins?



    Oana Support Team #10368

    Hello,

    We need to access the plugins and themes folder.

    Thank you.


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