Shortcode not working Status:

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This topic contains 5 replies, has 2 voices, and was last updated by  Oana 2 years, 11 months ago.

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  • Hello,

    I’m using the installation instructions here:

    I have the nexgen gallery installed, I uploaded the nggallery folder to my active child theme folder via FTP and then I used the shortcode [nggallery id=1 template=dop-thumbnail-gallery] but nothing appears on the page.

    I’ve verified that the nexgen gallery works and I used a standard gallery to test.

    After reviewing the nexgen shortcodes ( I realized that the format of the shortcode I was given from dot on paper is not in the same format. I tried rewriting the shortcode to [ngg_images gallery_ids=”1″ display_type=”dop-thumbnail-gallery”] but I get the following message when I view the page:

    “Default Gallery Type Template
    This is the default gallery type template, located in:

    If you’re seeing this, it’s because the gallery type you selected has not provided a template of it’s own.”

    Please help. Thanks!

    Oana Support Team #24164


    Please send us WP admin & FTP login info, in a private reply, so we can have a look.

    Thank you.

    how do I send this to you?

    Oana Support Team #24435


    Please send us the admin info on the forum by marking the “Set as private reply”.

    Thank you.

    This reply content has been deleted.

    This is an automatic action, which occurs after a week, if the user provided sensitive information in a private reply.

    Oana Support Team #24592


    Use a child theme and to function properly the template must be in both themes, parent and child theme.
    Here’s the link:

    Thank you.

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