thumbnail has to much black area after crop Status:

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This topic contains 6 replies, has 2 voices, and was last updated by  Marian 2 years, 7 months ago.

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  • Repost, as I was out of town on vacation and the previous post has been closed.

    I have cropped some of the images to improve the quality while doing so I have run into an issue. Some of the images can not be cropped to fill the whole thumbnail area. There is too much of a black area in each thumbnail.

    Thank you for your time.

    For reference my envato username is futurekulture

    Regards
    Waqas



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    Marian Support Team #35789

    Hello

    Do you have this problem when try to upload gif or png with transparency ?

    Best Regards,
    Support Team



    Yes, problem happens with PNG as well.

    I have not tried with GIF.

    Regards

    Waqas



    Marian Support Team #36217

    Hello

    Please send us your ftp info ( as private reply ) to fix your problem.

    Best Regards,
    Support Team



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    This is an automatic action, which occurs after a week, if the user provided sensitive information in a private reply.



    Marian Support Team #36622

    Hello

    I need also your ftp info to fix your problem.

    Best Regards,
    Support Team


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