I figured out the login to the support forums and wondered if you could help with our problem:
We are using your plugin within the “WP UI – Tabs” plugin. When you click on the tab called Image Gallery, the Thumbnail Scroller does not appear and is blank until you refresh the page. Is there a way you can check this issue out and find out why you have to refresh the page for the gallery to appear?
Here is a link to the website, if you go here and navigate to the Image Gallery tab you will see what I mean: