unable to get past log-in – keeps reloading Status:

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This topic contains 5 replies, has 2 voices, and was last updated by  Ovidiu 3 years, 10 months ago.

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  • I’m having an issue getting past the log in screen. I get a message that my user/password are correct and instead of loading in the admin it simply re-loads in the log in screen. I never get past it. Could this be a permissions issue?



    Ovidiu Support Team #1508

    Hi,

    Make sure that the paths you add in config.php end with /



    I just double checked, the paths do end in /

    Naturally, I’m still unable to get past the log in.



    Ovidiu Support Team #1550

    Hi,

    Please send the FTP login info and the login info to the admin to support@dotonpaper.zendesk.com so we can check.



    Hello, I sent you the log-in credentials and received a support request ticket number on May 3rd. The zendesk number is 1264. I have not heard anything back yet? Have you had a chance to look into this issue? Thank you.

     



    Ovidiu Support Team #1751

    Hi,

    The problem is that the sessions aren’t saved and we are getting this error:
    Session path “/var/php_sessions” is not writable for PHP!
    Please contact your hosting company to remove any restrictions.


Viewing 6 posts - 1 through 6 (of 6 total)

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