Unable to upload photos Status:

Home Forums Thumbnail Scroller (WordPress Plugin) Unable to upload photos

This topic is: not a support question

This topic contains 11 replies, has 2 voices, and was last updated by  Marian 2 years, 7 months ago.

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  • Hello!

    Can’t upload any photos since last Thursday :-(

    Mc pro air is newer: No problems there & all updates are up to date.
    Wordpress is updated with latest version.
    Thumbnail Scroller version is 1.6
    Wordpress theme: Hero (updated version).
    Have not changed anything or touched anything…lol

    All was working well. Uploading as usual. Went to bed, next morning…not able to upload anymore.

    Help!

    Thank you.

    Pat



    Marian Support Team #29501

    Hello

    Please send us your wp-admin info ( as private reply ) to see your problem.

    Best Regards,
    Support Team



    Hi!

    Just realized that I sent the reply to no-reply.

    How do I send you a “private” reply?

    Thanks

    Pat



    Marian Support Team #30165

    Hello

    You just need to write a normal message and check “Set as private reply” (left, inline with submit button ).

    Best Regards,
    Support Team



    This reply content has been deleted.

    This is an automatic action, which occurs after a week, if the user provided sensitive information in a private reply.



    Marian Support Team #30171

    Hello

    The problem is when you try to upload gif photos. If you upload png, jpg will be works perfectly.
    We find a solution to fix gif problem but we need to rebuild entire plugin. We’ve started 2 months ago and in few months will be ready.
    Until will be ready new version please upload only jpg and png photos.

    Best Regards,
    Support Team



    Ok. I will try that!

    Thank you!



    Marian Support Team #30185

    Hello

    Glad i could help to you. If you like our item and support please don’t forget to give us 5 stars on Codecanyon ( http://codecanyon.net/downloads )

    Best Regards,
    Support Team



    This reply content has been deleted.

    This is an automatic action, which occurs after a week, if the user provided sensitive information in a private reply.



    Marian Support Team #30364

    Hello

    Yes the problem is because after you upload your photo we resize it and move in our plugin upload folder.
    We started a new update 2 months ago and we fix this bug but to fix it we need to rebuild entire plugin. and is not ready yet.

    When will be ready next update you will don’t have any problems.

    Best Regards,
    Support Team



    Hi!

    Thanks for the quick reply.

    When do you think the update will be ready?



    Marian Support Team #30414

    Hello

    I can’t estimate exactly but when will be ready we will send a notification to you.

    Best Regards,
    Support Team


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