Updated to latest version, now galleries do not show up. Status:

Home Forums Thumbnail Scroller (WordPress Plugin) Updated to latest version, now galleries do not show up.

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This topic contains 10 replies, has 3 voices, and was last updated by  Sabina 1 year, 4 months ago.

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  • Hi I updated to the latest version now gallerys wont show up. I believe I will have to send you a login, but dont see an option for a private ticket?



    Sabina Support Team #62365

    Hello,

    I am sorry for the late answer.

    Please send your WP login information here, in a private reply.
    Find the “Set as private reply” check box beneath the message box.

    Best Regards,
    Support Team



    This reply has been marked as private. Only the author and moderators can view it.



    Sabina Support Team #62440

    The path for the uploaded images is not correct.
    Please send your ftp login information to check this.

    To what address did you email a week ago ?

    Best Regards,
    Support Team



    This reply has been marked as private. Only the author and moderators can view it.



    Any update?!



    This is ridiculous, can you please LOOK into this issue for me ASAP my client is very upset.



    Marian Support Team #62852

    Hello

    The reason why your photos is not loaded is :

    Don’t exist photos in folder : dopts/uploads/thumbs

    Please restore the photos.
    If you don’t have photos please contact your hosting company and ask for a backup.

    Best Regards,
    Support Team



    The thing is they were there before I updated the plugin…



    Ok I restored all the photos, but the sliders still seem to not be working? They do not show up on the pages, for instance this page:
    http://www.bodylogic-clinic.ca/new-patient-guide/

    Has [dopts id=”1″] but nothing shows up.



    Sabina Support Team #63015

    Please contact your hosting company and ask to add reading permission for the file: …/wp-content/plugins/dopts/frontend-ajax.php.

    Best Regards,
    Support Team


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