WP NextGEN Gallery Template installation issues (post theme update) Status:

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This topic contains 2 replies, has 2 voices, and was last updated by  Marian 2 years, 4 months ago.

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  • I can’t figure out how to do this. I used to have a technical person who took care of these things, but he’s now gone. We recently had a theme update, and apparently that requires us to reinstall this code.

    I tried to follow the instructions on http://envato-help.dotonpaper.net/thumbnail-gallery-wordpress-nextgen-gallery-template.html, but they frankly make no sense to me (and I’m pretty savvy).

    I finally figured out that I needed to upload the folder via the file manager on the cpanel (I think), but I couldn’t figure out how to upload only the nggallery folder. I can only upload the entire zip file, and that didn’t work.

    I then tried extracting the folder after uploading it, and that seemed to add a folder called Thumbnail Gallery (WP NextGEN Gallery Template). I then figured out how to move the one folder I needed under our theme, and then I deleted both that folder and the zip folder. But it still didn’t work.

    I cleared our site cache and the nextGEN cache. Still nothing. In fact, when I try to access a page with a gallery, like http://arts-festival.com/artists/fiber/kalbindar-basi, I get an error message that says “not a valid template.” I checked the shortcode and it’s exactly what it should be.

    Obviously, I’m missing something – but what? I’ve tried everything I can think of. I appreciate your help.


    Okay, I finally figured things out and got everything back in working order, I believe.

    Since not everyone is technically oriented, I think it would be a great help if your instructions were more explicit and clear. There are a lot of blanks that needed to be filled in – and most people wouldn’t persist as long as I did (took me almost 2 hours).

    Marian Support Team #42825


    Happy to hear this.We will take in consideration your opinion and we will build a better documentation.
    If you like our item and support please don’t forget to give us 5 stars on Codecanyon ( http://codecanyon.net/downloads )

    Best Regards,
    Support Team

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